Shipping and Tracking FAQ
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Yes, our worldwide shipping service ensures no one is left behind. Once we know your current location, exact shipping rates are calculated at check out. We offer two shipping services
- Registered Air Mail or
- Express Delivery (using couriers such as DHL, UPS and FedEx)
We ensure full transparency around shipping fees and estimated delivery times at checkout so you can choose the service that best suits you.
An estimated delivery time is provided at checkout once we know where your exact location
Standard shipping times will from country to country, but typically US orders take between 6-12 business days and non-US-orders take between 5-23 business days.
Order estimates include time for preparation, dispatch, and shipping. Shipping times are approximate, and we cannot foresee potential delays at customs for each destination country.
Yes, our express shipping service aims to deliver between 3-5 business days after shipment. This applies to most locations and an estimated delivery date will be provided once your order is on its way to you
Yes, once your order has been shipped, you will receive a unique tracking number so you can stay in the know on your orders movements
Typically, this is no cause for concern as tracking information can be processed before actual delivery has taken place.
- Verify shipping address is complete and up to date
- Check for notice of attempted delivery
- Check if your parcel has been left in a safe place
If 36 hours after the delivery confirmation, you still cannot locate your package, please reach out to us on hello@projectebeauty.com or send us a message on WhatsApp at +1-626-759-4232 and we will help you to track it down.
After dispatch, it may take 2-3 days to activate the shipment status. If after this time frame you still cannot access tracking information, please reach out via email to hello@projectebeauty.com